Medical Traveler Guide

Vejthani Hospital has strengthened our disinfection measures in each transportation service that we provide to ensure the safety of all our customers.

Vejthani Hospital is located at 1 Ladprao Road 111, Klong-Chan, Bangkapi, Bangkok 10240.

• Prophylactic plan for COVID-19

Vejthani Hospitalhas prepared the negative pressure rooms with air purification systemin the isolation ward where is separated from the hospital’s public area.

Vejthani Hospital has developed a phophylactic plan for COVID-19 to prevent the spread of the virus. You can be assured that we will keep you safe in every steps of the way when you visit Vejthani Hospital.

Everyone’s safety and health is our main priority

Disease Investigation Point

Before entering the hospital, all customers and staff are required to wear masks to prevent the spread of COVID-19. There will be only two entrance-exit doors open on the ground floors which are the front-entrance and the back-entrance. Thus, everyone has to undergo the primary disease investigation with the thermo-scan camera in order to check the body temperature and history taking.

Hand Sanitizers

The hand sanitizers will be prepared for all customers in the hospital.

Clean and Sterilize

Frequent cleaning of the elevators, escalators, living area, and car parking cards with high efficiency antiseptic disinfectant will be carried out.

Acute Respiratory Infection Clinic

The hospital has prepared an Acute Respiratory Infection clinic, especially for the patients who have high fever (body temperature of 37.5°C or more) managed by the well trained medical team and staff for the suspected patients.

Providing Information

Posters and standees are set up in the hospital to educate and inform the customers about the disease.

Upon your arrival, our hospital staff will warmly welcome and assist you throughout the whole admission process.

Pre-admission procedure

During the admission process, patients will be informed the following information;

• The estimated cost of operation and procedure
• Measures to maintain proper hygiene and cleanliness during the COVID-19 pandemic.
• Treatment plan (confirmed treatments/ or if there are any changes based on actual evaluation of the physician.
• The expected treatment outcome.
• Types of inpatient rooms.
• Pricing of the inpatient rooms, services and daily meals.
• Room Accommodation
• Deposits
• Modes of payment accepted
• Contract Company
• Permission to leave the hospital
• Policy regarding guests staying overnight with the patient
• Valuables and safety box
• Information on visas and possible extensions
• Inpatient nutritional plans

In-Patient Manual Guide

Admission time

Patients can check-in anytime depending on the physician’s recommendation and the patient’s scheduled procedure(s). The room charges, services and meal plans will be effective on the first day of admission until 24 hours on the next day.

Admission office contact

Our admission counter is located at the 2^nd floor.

• Email: [email protected]
• Contact: 027340000 ext. 2032

• Please deposit the full estimated amount before you get admitted.
• If the doctor allows you to be discharged, you have to pay all the expenses before leaving.
• In case of longer duration of hospital stay due to any complication or unavoidable causes, please pay your bill every 3 days at the IPD cashier on the 7th floor.
• You will be refunded if the actual bill is less than the estimated cost.
• Please hand over the patient’s or relative’s passport to hospital officer.
• If your visa has been expired, the hospital will precede further steps.

Vejthani Hospital would like to encourage the visitors who are visiting the hospital to follow these simple rules

VISITING THE REGULAR WARD

Patients staying in regular ward are not recommended to visit. In case of relatives or accompanies stay in the different rooms, visiting is allowed. (Twice a day (Morning and afternoon)).

Patients who are under quarantine can only be visited by their companions who came with them and were staying at separate rooms twice a day (Morning and afternoon). Visitors from outside are not allowed.

VISITING THE CRITICAL CARE UNITS

It is not permitted to visit a quarantined patient in a critical care unit, except in the event of emergencies or life-threatening conditions where the relative is required to be consulted for treatment on behalf of the patient.

• Photography and videos are prohibited in the critical care department.
• Necessary disinfecting measures should be carried out per instructions and regulations

• Our patient’s safety is our priority, therefore we maintain a thoroughly sterilized operation theater and a well sanitized overall hospital environment for all our patients to ensure a safe and clean delivery of both medical and surgical services.

Patient will be discharged based on the time that they were admitted and will be given at least 4 hours to process for payment and acquisition of home medication and all medical reports.

Educational resources and medical advice

Our doctors will give you the educational resources and recommendations to follow at home before the discharge. The following list includes some of the important takeaways at discharge. Please do not hesitate to contact our doctor if you have any questions.

At discharge, patient will-

• Be informed and educated about the drugs and medication that they have been given.
• Be taught how to manage and adapt to the environment so that it does not affect their health condition; how to utilize community resources and deal with the economic and social problems which may affect their condition.
• Understand the goal of treatment, learn how to observe their own symptoms and know when to notify the physician or nurse about significant symptoms. Patients will have sufficient knowledge to handle any emergency situations by themselves appropriately before arriving at a hospital.
• Understand their own health status such as limitations and effect from their medical condition. Patients will be able to handle daily activities, cope with the health limitation, aid recovery and prevent complications from happening.
• Understand and realize the importance of follow-up appointments. Patients should understand the need to ask for help in the case of emergency, as well as the treatment outcome and treatment plan to the other units which may be applicable.
• Have the know-how in selecting nutritional food that is best for their health condition.

If the treatment must be continued at another healthcare facility, a summary of the given treatment at Vejthani Hospital will be given.

Checklist for discharge

After quarantine, Vejthani Hospital will provide the following documents and there will be a list of instructions to follow after leaving the hospital. You and your caregiver should read and understand the instructions.

• Discharge summary
• Medical report of your principal diagnosis and treatment
• A list of all your medications and how and when to take them
• Dates and times of medical appointments. Make sure you have the names and phone numbers of any providers you will see.
• Who to call if you have questions, problems, or have an emergency.
• Dietary instructions. What you can and cannot eat and if you need any special dietary requirements.

You must agree to the following conditions to request the Medical Records.

1. About Medical record

• Medical records are highly confidential because of personal information. You have the right to access your own medical information. With some exceptions, health care providers will release a copy to you and your authorize representative.
• To receive copies of a patient’s medical record, the patient must to sign an information letter to the hospital, and also attach a copy of the patient’s passport as proof of identity.
• You have the right to request of your dependents (e.g. children) if they have not yet reached the age of 21. You can do this by providing the hospital with a copy of the guardian’s passport as well as the authorization letter, and submitting it with a copy of the child’s birth certificate. After the age of 21, a person must sign for their own records.

2. What information is in the medical record?

• Medical certificate (please specify visit and purpose)
  Insurance or other medical form (please specify visit and doctor name) also scan us the blank form need to fill-in.
• Copy of medical record (please specify visit and purpose)

3. Authorized person

Generally, only the patient can authorize the release of their own medical records. However, there are some exceptions to the rule, and generally the following can sign a release:

1. Parent of a minor dependent under 18 years old
2. Legal guardian: Must have a copy of the patient’s passport, including a copy of the birth certificate.
3. Agent/Representative (someone you select to act on your behalf): Must have a copy of the patient’s passport, including patient’s authorization letter.

4. Required authorized documents for medical record

In the case of you request the medical record by yourself, on the day you pick up the records; we must be given a copy of your ID/passport. Sending the medical records by email is also possible but you will require to sign a consent form, allowing to distribute your records via electronic devices.

Patients and Medical travel patients who refuse all types of diagnostic, treatment both inpatient and outpatient; Patients and Medical travel patients have to follow the hospital policy by signing “Consent: Against Medical Advice”

It is possible that you might need to do follow-up rehabilitation at home after you are discharged. For such cases, the necessary equipment such as hospital bed, wheelchair or commode chair could be provided at your own expenses.

We offer complimentary transportation service for our patients and family members to Suvarnabhumi Airport (SUV) or Don Mueang International Airport (DMK). Please note: The booking must be arranged not less than 24 hours before your travel date.

Referral and Aviation Division can assist for arrangements of your flights, transportation, accommodation and tour reservations by coordinating with travel agency that meet the hospital’s safety and service quality standards

• Air ticket service (Domestic and International)
• Transportation service to Airport and other destinations