Visitor Guide

Everything you need to know about getting care at
Vejthani Hospital

GLOBAL PATIENT SERVICES

Our Global Patient Service Team provides the most culturally inclined patient care that makes you...

MEDICAL TRAVELER CHECKLISTS

We’ve developed a checklist to help you in planning and preparing for your medical travel in Thailand.

PATIENT’S RIGHTS AND RESPONSIBILITIES

To ensure patients’ best treatment from medical process and to realize importance of collaborations with health professionals...

SAFETY PROTOCOLS

Recommendations for COVID-19 Prevention Guidance to prevent COVID-19 infection

Vejthani Hospital: International Insurance

We encourage our patients to notify us in advance for registration and appointment request. For Verification of benefits (Outpatient and Inpatient)

Why choose Vejthani Hospital?

We make sure patients get the personalized attention and expert care they need to heal faster.

From referrals to insurance. Here's everything you need to know to request your first appointment.

Safety and Security

Political Situation in Thailand

The Thailand government is based on a constitutional monarchy quite similar to that of the United Kingdom, in which a Prime Minister serves as head of a parliamentary government and a hereditary Thai king functions as head of state.

The government currently under King Maha Vajiralongkorn, who ascended the throne in December 2016 following the October 2016 passing of King Bhumibol Adulyadej.

Exploring Thailand via air, ground or sea is convenient with easily accessible transportation means that includes commercial flights, taxis, buses, ferries and boats. Especially in Bangkok and other urban cities, you can hail a taxi or a motorbike simply by using apps in the comfort of your room and even get your food delivered. Underground subways and sky trains are the most used means of transportation by the urbanites. Shall you need to drive in Thailand, you should make sure that you comply with the local rules, regulations, and driving etiquette.

Find information about the driving rules, regulations, and more on this website: http://driving-in-thailand.com/

For more information about entering Thailand please find from Ministry of Foreign Affairs website : http://www.mfa.go.th/main/en/home

Please find General Tourism Information from this website : https://www.tatnews.org/general-tourism-information/

Or please find information about tourism in Thailand from our Tourismthailand website : https://www.tourismthailand.org/

Recommendation for infection control before travelling

1.Travelling by Air

Have flu-like symptoms with or without tuberculosis like symptoms such as prolonged cough, weight loss, night sweat, fatigue, fever, and chest pain for more than 2 weeks. We strongly advise you to not travel at this stage, and for them to continue treatment with their current care team until his symptoms have resolved completely.

2.Dangerous communicable diseases according to the notification of the Ministry of Public Health of Thailand

The Ministry of Public Health of Thailand requires the following dangerous communicable diseases: This is a highly contagious disease and can spread quickly. If you find someone who is or is suspected of being a dangerous communicable disease. Must be communicated to the communicable disease control officer. And those who are or are suspected to be contagious or contact with the patient. For safety reasons it may be necessary to isolate the suspected person until medical proven that getting out of contagious stage.

Dangerous communicable diseases are as follows.

Plague
Smallpox
Crimean-Congo hemorrhagic fever
West Nile Fever
Yellow fever
Lassa fever
Nipah virus disease
Marburg virus disease
Ebola virus disease-EVD
Handra virus disease
Sever Acute Respiratory Syndrome-SARS
Middle East Respiratory Syndrome-MERS: Criteria for MERS screening are as follows: Fever with respiratory infections (such as coughing, sneezing, sore throat, dyspnea, pneumonia) and come from the Middle East or risk areas within 14 days before illness.
Extensively drug-resistant tuberculosis(XDR-TB)

3.Questionnaire for infection control before entering Thailand

Travel Infectious Risk Assessment	Before going to Thailand
Travel Infectious Risk Assessment	Yes	No	Not sure
Do you have any of these following symptoms?
– Cough
– Fever
– Runny nose
– Diarrhea
– Fever with Rash
Have you contacted closely with anyone with MERS, Influenza, tuberculosis or diphtheria
Have you has any past medical history of drug-resistant infection e.g. MRSA, MRSE, VRE, MDR, ESBL, CRE

4.Vaccination before travel to Thailand (reference from the Centers for Disease Control and Prevention)

Vaccine	Who Needs It?	Why?
*Malaria	Some travelerswho may be spending a lot of time outside	There is a risk of mosquito bites almost all year long all over Thailand.
Japanese Encephalitis	Some travelerswho may be staying in Thailand for a long time, or planning to travel around the country.	There have been reports of transmissions in Northern Thailand, as well as the coastal areas of Southern Thailand.
Typhoid	Most travelers, especially those planning to travel to rural areas or are adventurous eaters.	There is a risk of contamination through food or water.
Hepatitis A	Most travelers.	There is a high risk of contamination through food or water.
Rabies	Some travelers , especially those who will come into contact with a lot of animals	Although rabies is not a major risk in Thailand, it can be found in some animals, especially street dogs and cats.
Hepatitis B	Some travelers , especially those who plan to get tattoos or piercings while traveling in Thailand	Hepatitis B is transmitted through sexual contact, as well as through contaminated needles and other blood products.
Cholera	Some travelers	There is a risk for contamination through food or water, especially in areas where there is an active transmission.
Yellow Fever	Only people who are traveling from countries with a risk of yellow fever contamination.	There is no risk of yellow fever contamination in Thailand. However, the government of Thailand requires proof of vaccination against yellow fever from all travelers who are coming from countries that have a risk of contamination. To determine if you are one of these travelers, please see this list from the Centers for Disease Control and Prevention

Remark: *Malaria is found in the forest areas with anopheles mosquito only. Not found in urban areas. The most common infections are Tak, Kanchanaburi, Trad, Ratchaburi, Mae Hong Son, Yala, Sisaket, Chanthaburi. (Reference from https://www.Thaitravelclinic.com)

5. Infectious Diseases Situation Alert

Department of Disease Control: Weekly Disease Forecast No.151_Rabies (12-18 March 2018) provides the following information:

This year up to present, from the national disease surveillance system, the Department of Disease Control(DDC) has found 3 human rabies deaths. The deaths were in Surin, Songkhla and Trang provinces. All victims did not seek any rabies post-exposure treatment after dog bites.

In 2017, there were 11 human rabies deaths. The DDC study showed that 82% of people who were bitten by dogs cleaned the wounds by themselves while only 18% sought medical treatment at the hospital. Around half of the biting dogs were stray and most of them (89.7%) did not receive any rabies vaccine or had no history of vaccination.

The Department of Disease Control(DDC) strongly advises people to be aware that rabies is 100% fatal. Owners therefore should strictly follow the best cost-effective measure by bringing their 2-month-old dogs and cats to receive the first rabies vaccination and annually thereafter. In addition, DDC also advises parents to take care of their children and do not let them stay close to stray dogs and cats or those with unusual behavior. In case of finding suspected rapid dead dogs, cats or mammals or animals with furious or dump rabies, a report to the Department of Livestock Development at Tel.02-653-4415, Provincial Livestock Development Office, Community Leaders, Livestock Volunteers, or Village Health Volunteers, is crucial.

A person bitten by a suspected rabid animal should immediately wash the wound with soap and water thoroughly and apply povidone iodine into the wound to kill the rabies virus and other pathogens. The person should then seek a medical attention for wound treatment and rabies post-exposure prophylaxis (PEP) as soon as possible. Delay in getting the PEP will be risky and might result in death. The suspected animal must be kept properly and observed for 10 days. If it dies within this observation period, the carcass must be sent to a laboratory for rabies examination.

For queries or additional information, please call DDC hotline 1422 (source: www.ddc.co.th)

The Situation of Infectious Diseases in Thailand can be found on the following websites:

www.ddc.moph.go.th (Department of Disease Control, Ministry of Public Health, Thailand)

thaigcd.ddc.moph.go.th (Bureau of General Communicable diseases)

www.riskcomthai.org (Bureau of Risk Communication and Health Behavior Development)

beid.ddc.moph.go.th (Bureau of Emerging Infectious Diseases )

Travel advice help and support

Direction to the Vejthani’s booth in Suvarnabhumi Airport

Vejthani Hospital operates its own booth in the arrival area, at Gate 10 Arrival hall of Suvarnabhumi International Airport. We also provide free Van service from Suvarnabhumi International Airport to Vejthani Hospital “free of charge”.

Location: Near Gate 10 Arrival hall, Suvarnabhumi International Airport

Open Hours: Open 24 hours

Contact number: (+66)84-875-7733

Hospital Map and Direction

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The Vejthani Hospital Address
1 Ladprao Road 111, Klong-Chan Bangkapi, Bangkok 10240

Call Center 24 hours

for any questions you may have.

Call Center : +66(0)2-734-0000
Ambulance Service : +66(0)2-734-0001
Fax. : +66(0)2-734-0044

Hotline

Please do not hesitate to contact us using this Email :

English Hot line : (+66)8-522 38888
Arabic Hot line : (+66)84-875-7700
Bangladesh Hot line : (+66)85-485-2333
Cambodian Hot line : (+66)89-201-9000
Chinese Hot line : (+66)84-751-6222
Ethiopian Hot line : (+66)90-907-2560
Myanmar Hot line : (+66)81-984-5111
Vietnamese Hot line : (+66)97-291-3351
Email : [email protected]

VEJTHANI HOSPITAL’S PROFESSIONAL AMBULANCE SERVICE IN BANGKOK

When you need an ambulance service, don’t just settle for a transportation service. Contact Vejthani Hospital in Bangkok to hire an ambulance staffed by qualified medical practitioners who can transport you in comfort and safety.

The metropolitan area of Bangkok is notorious for its heavy traffic and frequent traffic jams. It’s not the type of place you care to be stuck in if you’re having health problems or a health emergency and are being transferred to a hospital.

Vejthani Hospital offers an ambulance service that is head and shoulders above other transportation services in the level of patient care they offer and the medical equipment they carry onboard. The ambulances of Vejthani Hospital offer a fully-equipped ambulance service that is well-prepared to handle any medical emergency that may occur during the period of transfer.

LOCAL OR AIRPORT AMBULANCE TRANSFER

Thailand has a growing reputation for providing an economical and quality alternative to medical treatment for foreigners. The medical tourism industry of the country is growing in tandem with our reputation for high-quality treatment at lower prices than are available in other countries.

This means that a reliable ambulance service has to be available to pick up a patient flying in from overseas for treatment. Vejthani ambulance services are well practised at dealing with the airlines as well as the Thai immigration department to ensure our patients experience a smooth arrival and transfer from either Suvarnabhumi or Don Muang Airport.

If you’re a resident of Bangkok who needs to be transferred from your home to Vejthani Hospital, our ambulance crew know every area of the city intimately, and they are skilled at getting you from your home to where you can be treated for your condition or illness promptly and with a minimum of delays.

Admission Guide

HOSPITAL ADMISSION GUIDE

CONDITIONS FOR ALL IPD PATIENTS

Please deposit the full estimated amount before you get admitted.
If the doctor allows you to be discharged, you have to pay all the expenses before leaving.
In case pf longer Duration of hospital stay due to any complication or unavoidable causes, please pay your bill every 3 days at the IPD cashier on the 7th floor
You will be refunded if the actual bill is less than the estimated cost.
Please hand over the patient’s or relative’s passport to hospital officer.
If your visa has been expires, the hospital will precede further steps.
If you understand all of these conditions, please sign below as reference.

PRE-PROCEDURE INSTRUCTIONS

Stay physically healthy before surgery.
Stop anticoagulants (Aspirin 7 days, Warfarin 5 days, Rivaroxaban 3 days) before surgery or as recommends.
Stop supplements such as vitamin E, CoQ10, fish oil, garlic, Ginkgo Biloba, and ginseng for at least 14 days before surgery or as physician recommends.
Stop contraceptive or estrogen pill at least 28 days before surgery or as physician recommends.
Fasting 6 hours before surgery.
Show regular medications (if any) or medical history such as MRI to the staff.
In case patient with diabetes, stop medication on surgery day.
In case of antihypertensive drug, take it until the morning of surgery day or as physician recommends
Contact staff for information at 095-375-9937

FIND OUT MORE ABOUT OUR INPATIENT ROOMS AND FACILITIES

International Service Center

SERVICES FOR INTERNATIONAL PATIENTS

Pre-arrival services

Treatment plan
Pre-appointments/ Pre – registration
Transportation arrangements (Airport pick up service and AOT pick up services)
Providing Invitation letter for visa application
Residence reservation
Hotline services

Arrival Services

Customer Service
Translator services by Multi Lingual Team:
Amharic
Bengali
Burmese
Chinese
Japanese
Khmer
Korean
Nepalese
Russian
Vietnamese
Etc.
Patient registration
Appointment request
Transportation arrangement (Hotel to Hospital, Vice versa)
Visa extension assistance
Tickets re-booking
Repatriation Assistance

Contact Information

Bangladesh hotline: 085-485- 2333
Line, Whats app, and Viber +6685-485- 2333
E-mail: [email protected]

Cambodian Hotline: 089-201- 9000
Facebook messenger (Cambodian official page)
Line +089-201- 9000
E-mail: [email protected]

Chinese Hotline: 084-751- 6222
We chat (vejthani-china)
E-mail: [email protected]

English Hotline: 085-223- 8888
Whats app +6685-223- 8888
E-mail: [email protected]

Ethiopian Hotline; 090-907- 2560
IMO, Line,Viber +6690-907- 2560
E-mail: [email protected]

Myanmar Hotline: 081-984- 5111
Viber and Line +6681-984- 5111
E-mail: [email protected]

Russian Hotline: 085-230- 5555
Viber, Whats app, Line and Wechat +6685-230- 5555
E-mail: [email protected]

Vietnam Hotline: 097-291- 3351
Viber, Whats app, and Line +6697-291- 3351
E-mail: [email protected]

Office Location

Vejthani Hospital Booth at Suvanrnabuhmi Airport
2 nd Floor Arrival Hall, Near Gate 10 , Suvarnabuhmi Airport, Bangkok, Thailand
Service Hours: 06:00 AM. – 11:00 PM.

International Customer Service
2 nd Floor, Left side of elevator, Vejthani Hospital, Bangkok, Thailand
Service Hours:08:00 AM.-5 :00 PM.

International Referral Center (-RAA)

REFERRAL AND AVIATION DIVISION

WELCOME TO REFERRAL AND AVIATION DIVISION, VEJTHANI HOSPITAL

Referral and Aviation Division provides variety of travel services, visa extension and business support to all patients and their families, to ensure that the medical travelers and their families are well assisted on all their travel needs.

OUR SERVICES

Visa Extension
Travel Arrangements
Hotel Reservation
V Flight Service

Visa Extension

We provide visa extension service to the patients and relatives (or the following persons) by coordinating with Immigration Bureau for approval of temporary stay in Thailand (please contact at least 10 working days in advance prior to the visa expiry date)
90 days address report service: The foreigner who stay longer in the kingdom must notify the address in Thailand to the Immigration office every 90 days from the arrival date. The report can be done 15 days before the due date or not more than 7 days from the due date

Travel Arrangements

Referral and Aviation Division can assist for arrangements of your flights, transportation, accommodation and tour reservations by coordinating with travel agency that meet the hospital’s safety and service quality standards

Air ticket service (Domestic and International)
Transportation service to Airport and other destinations
Local tour service (Half day / Full day / Evening Dinner & Entertainment)

Hotel Reservation

111 Residence, the corporate hotels granted corporate rate for customers of Vejthani Hospital. Please click here to see our service and rates

V Flight Service

V Flight service is offer a wide range of Medical Aviation Service, from medical bed-to-bed private air ambulance for patients with the most urgent medical needs and non-emergency medical escort service by commercial flight. Our team consist with a highly trained and experienced medical crews and operation staff which available at 24/7 in order to provide the most comfortable, efficient aeromedical experience possible to the patients who need an emergency evacuation for urgent medical care or repatriation to their homeland throughout the continental Asia and other countries.

We aim to accommodate any medical need as the patient might have.

Our V Flight service

Our specialists are standby 24/7 for review patient’s information and consider mode of transportation base on the injury or illness.

Air Ambulance with complete medical escort team Fixed wing aircraft is installed with advanced life support, stretcher and oxygen
Flight escort service for commercial airlines
Ground Ambulance transportation

SPECIALIZED CARE

ICU / CCU experience
Specialists in Neonatal and Pediatric care
Cardiologist specialist
Aviation medicine certificated
FAA Approved Portable Medical Equipment
Standard patient’s medical record

CONTACT US

Request quotation or enquiries
Referral & Aviation Division, Vejthani Hospital
Hotline number : +6687 813 9990 E-mail: [email protected]

Service Hours: Monday through Sunday from 08:00 am – 08:00 pm

Email: [email protected]

Tel: +662 734 0354

Hotline: +668 255 2810

Medical Record Service

MEDICAL RECORD SERVICE

You must agree to the following conditions to request the Medical Records.

1. ABOUT MEDICAL RECORD

Medical records are highly confidential because of personal information. You have the right to access your own medical information. With some exceptions, health care providers will release a copy to you and your authorize representative.
To receive copies of a patient’s medical record, the patient must to sign an information letter to the hospital, and also attach a copy of the patient’s passport as proof of identity.
You have the right to request of your dependents (e.g. children) if they have not yet reached the age of 21. You can do this by providing the hospital with a copy of the guardian’s passport as well as the authorization letter, and submitting it with a copy of the child’s birth certificate. After the age of 21, a person must sign for their own records.

2. WHAT INFORMATION IS IN THESE MEDICAL RECORDS?

Medical certificate (please specify visit and purpose)
Insurance or other medical form (please specify visit and doctor name) also scan us the blank form need to fill-in.
Copy of medical record (please specify visit and purpose)

3. PERSON AUTHORIZED TO RELEASE MEDICAL RECORDS.

Generally, only the patient can authorize the release of their own medical records. However, there are some exceptions to the rule, and generally the following can sign a release:

Parent of a minor dependent under 18 years old
Legal guardian: Must have a copy of the patient’s passport, including a copy of the birth certificate.
Agent/Representative (someone you select to act on your behalf): Must have a copy of the patient’s passport, including patient’s authorization letter.

4. AUTHORIZED DOCUMENTS NEEDED.

In the case of you request the medical record by yourself, on the day you pick up the records, we must be given a copy of your ID/passport. If you request us to send via post, fax of email, you will need to

Vejthani Hospital